The massive distribution of negative ratings on steam as an expression of dissatisfaction with company policy or other aspects not primarily related to the core of a game has developed into a mass phenomenon. Valve wants to counter this “review bombing” with more information.
Would in the evaluations of a “review Bombings” ” the problems often outside the actual game are ,” writes Valve: ” Many of these problems are not very relevant in terms of the value of the game, but some is good reason why a player is not happy with his shopping “.
However, the phenomenon is only a ” temporary deviation of the ratings “, which generally did not reveal a new, general dissatisfaction with a product, the company writes, since the average valuations after the end of the action are not from those before would be different. So the “Review Bombs” sabotage the rating system, which is supposed to represent ” how likely it is that users are satisfied with the purchase of the product “.
More data is the solution
Deleting and temporarily stopping ratings is not in the interests of the outlined function of the rating system and prevents a discussion or the expression of the game – even though Valve reviews are the wrong place. Valve’s solution is now to meet all sides: the evaluations are supplemented by a histogram, which gives information about the distribution of the reviews in the course of time.
This should enable customers to better inform themselves; they should be able to find out whether negative reviews have occurred more frequently in a certain period of time and what was the cause of the criticism. To do this, click on the histogram to select periods and to display a sample of reviews. Thus, buyers could find out whether the criticized aspect was relevant to them – he could better classify the valuations and the valuation cut.
A second advantage
Moreover, it is now possible to see more precisely how valuations have changed over the course of time. According to Valve, the majority of games would be ” on the downside after some time , even if nothing has changed in the game .” The reason for this is that when players are released, those players who are ” more likely to be convinced of the game ” often have access . In the course of time, however, more and more users would buy the game, which are ” less and less secure, whether they like the game at all .” Increase the number of positive ratings in relation to negative reviews, suggests a particularly committed and good team of developers.
To reward the continued work on a game also satisfies the changed realities on the market, where titles are often further developed even after sales start. For the same reason Valve has been showing an average of the reviews of the last 30 days for some time.