Online tickets: Eventim may charge no charge for print @ home

Urteil Gericht © Gina Sanders - Fotolia.com

No charge for online tickets – The Oberlandesgericht Bremen forbids ticketsimage to Ticketimuseum for tickets, which customers receive by e-mail and which are printed by themselves.

No charge for online tickets

Customers who purchase a ticket or an admission ticket at Eventim may not be asked to pay for the print @ home option with a service fee. This decision was made by the Oberlandesgericht Bremen under the number 5 U 16/16. The Consumer Center of North Rhine-Westphalia had proceeded against the fee.

Eventim offers its customers the opportunity to print purchased tickets themselves at home. For this possibility the offerer raised so far a service lump sum of 2.50 euro, although the tickets only by email and not by post. Material or port costs do not apply to print @ home, but Eventim is able to pay the service with a fee.

OLG Bremen confirms judgment

The consumer center had already received in the past before the district court law, which regarded the service fee as inadmissible. Eventim had been appealed and had now again a defeat in court. The OLG confirmed the decision of the regional court.

In addition to the service fee, the court also voted against the “premium shipping including processing fee” that Eventim had offered in advance for the AC / DC World Tour 2015. Fans could buy the tickets exclusively with this option, which cost 29.90 euros. Instead of a premium dispatch Eventim dispatched the tickets however by simple inner-German mail delivery.

Consumers are exempt from refund

“If the judgment becomes legally binding, Eventim would, in the view of the Consumer Center NRW, in principle repay both the fees charged for” ticketdirect “and the wrongly paid premium dispatch charges to the customer if the claims have not yet become statute-barred” , However, the Bundesgerichtshof could still be included in the case. The OLG has allowed the revision.

Image source: © Gina Sanders – Fotolia.com

 

Carmen Hornbows

 

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