IT plays a key role in ensuring the availability, scalability and performance of services – regardless of how they are delivered. In this context, IDC argues that technological development has reached a new era – the third platform in the monitoring. This paradigm consists of an ecosystem in IT System Management resources and applications, including cloud computing, big data, mobile infrastructure and require, in conjunction with the Internet of Things (IoT), to pursue new control concepts to ensure maximum availability and scalability of services and business processes. The importance of information technology for business and will greatly increase in direct proportion to the complexity of management.
Find out how the digital transformation requires a new control mode through a holistic approach that centralizes and integrates all components necessary for the provision of the service.