Connect Mobile Shop Test 2017 – In this year’s connect mobile phone shop test 2017, Vodafone secured the first place. The competitors Telekom and o2 share second place and lie behind the Düsseldorfer Netzbetreiber.
Connect mobile phone shop test 2017
“The German subsidiary of the British mobile giant Vodafone shows how good customer service goes,” says connect. “The Düsseldorf network operator shone with fabulous salespeople who welcomed the customers in well-stocked stores with high professionalism. Most Vodafone vendors were engaged and motivated, took a good time with the smartphone beginner as well as with the routinier, and advised them in detail. ”
Vodafone secured itself with this service the first place in the connect mobile phone shop test 2017 and lay with clear points in front of the Telekom and o2. They split in second place and were able to convince themselves in the service. At the Telekom, however, the test customers had to wait for a long time for a consultant, but then met friendly, sovereign and well trained staff. At o2, most of the consultants showed themselves friendly and responsive and responded individually to customer requirements. “Last year’s customer service was simply overwhelming because of the merger, so it looks much better now,” explains connect.
Mobilcom-debitel showed deficiencies
The testers in the shops of mobilcom-debitel were rather dissatisfied. Although the provider has a large sales network, it says, the company needs to improve: “Too many consultants had significant weaknesses in terms of hardware and services – and some showed no interest at all.”
At yourfone “the team was very enthusiastic about the matter and was able to provide comprehensive and satisfactory advice”. Although the yourfone shops were mostly small and the selection of functionally smartphones limited, the provider convinced however in the service.
The connect mobile phone shop test 2017 was carried out in 12 cities and nine rural regions. A total of 210 on-site checks were evaluated. The testers looked for each shop twice and evaluated the criteria “tariff advice”, “equipment consulting” “service consultation”, “equipment / atmosphere” and “employee’s presence”.