More group chat means less email, but is there a real save on time?

More group chat means less mail, but there's a real time-saver?

More and more companies use app for group chat and software for teamwork to communicate internally. But these software actually make the team more productive or simply increase the background noise?

In recent years companies have followed the path marked out by the market consumer and have embraced social media and group communications. New communication “simple and fun” (ie “applications frictionless “) such as Slack, HipChat and Microsoft teams have grown in popularity, giving employees a new way to collaborate.

And you can sure star, workers Millennials the collaboration is a priority. It is the only world they know, since you were born into a world of social media and always connected to high-speed mobile connectivity. The US Bureau of Labor Statistics predicts that Millennials will account for 75% of all employees by 2030, which means that companies that want to remain competitive have to contend with this generation mobile, which needs the app.

Communications-based channels

Applications frictionless organize the messaging of individual teams in Group channels to facilitate the team work on specific projects. Slack, for example, is designed to provide continuous conversations, smoother and more “natural” in the workplace – and to replace the email that takes longer. It has already more than 5 million daily users who send one billion messages per month.

In fact, communications frictionless promise “the end of the email.” The email will also be born as a revolutionary new way to communicate on an individual and group level, but over time has become quite a burden. Today, the average employee spends 20% of their time to read and respond to email, and one of the messages that arrive on average only 38% is important. As for the possibility of replacing the email, Slack says that users receive on average 49% less internal email when adopting the application.

Microsoft Teams is another interesting proposal. The Redmond giant had long been tied to its Microsoft Office suite, including Outlook, an app that is often the first choice of many users for email management work. Convincing people to change a habit for many years to make the transition to an application frictionless to the email traditional place is no mean feat. Today Microsoft teams, just like Slack, offers customizable messaging channels that can be tailored to groups, projects or specific needs, one thing that email can not do.

In terms of content and applications ” frictionless ” allow and encourage, HipChat believes the group chat and the use of emoticons and emoji “help colleagues to create personal ties”. The application provider conducted a survey according to which 62% of people said they felt closer to their colleagues using emoticons and chat conversations, while 61% said they had used emoticons to add emotion or personality to messages. According to 50% of them, use emoticons improves communication in the workplace. So it seems that while the emails turn into chat in the workplace, corporate communications are embracing emoji and emoticons.

But actually they work?

It is rather difficult to calculate the productivity gains to determine if the applications frictionless have a demonstrable impact on efficiency. What seems clear is that there is some effect on email. Slack says its users see a great reduction in the use of electronic mail, which is significant, but only if that time is spent in a profitable way, and not just chatting with colleagues on an application frictionless .

The instantaneous nature of the applications ” frictionless ” should certainly result in a gain in productivity, because it speeds up the process of communication between colleagues and teams. Employees are more likely to get an instant response from a team member via chat rather than having to wait for a response by email. In addition, these tools also help to break the airlocks of information that often remain trapped in the e-mail or attachments. Applications frictionless allow you to share a group chat file, so that all participants have access.

Nevertheless, there is no evidence that the email is about to be consigned to history. The Radicati Group analysts predict that by 2019 the number of email users worldwide will exceed 2.9 billion, up 10% compared to 2015. Even corporate emails sent and received per user per day will increase by 14% worldwide in the same period.

Applications frictionless are definitely having an impact on the business environment and allow teams to work together in entirely new ways, but for the moment are still not even close to the point of taking out the email.



Always on the move... Love to blog, write about smartphones, technology and telecoms. I also like to snowboard, when I have the time :p I'll be around for a while so, be prepared.

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