Contracts from June 1, 2017 – For customers, an important new regulation comes into effect on June 1, 2017, obliging telephone service providers to provide more detailed information about important content of their contracts. An information leaflet must then be provided with important contract details before the contract is concluded.
Contracts from 1 June 2017
As of June 1, 2017, mobile and fixed-line customers will be able to find out more about their contracts, which means that the search for the hard-to-read small print is difficult. The enactment of the Transparency Regulation stipulates that suppliers must compile and provide all the important information on the contract and tariff on a product information sheet and make it available to their customers.
The product information sheets must be available before the contract is signed and contain important information of the contract. These include, among others, the term, notice periods and terms, the monthly price of the tariff, its contents and the like. It is also necessary to list the surfing speeds included in the tariff, any throttle limits and the data rates after the throttle has been applied. If additional costs, for example in the form of data processing, are incurred after the consumption of certain data quantities, these must also be mentioned.
Transparency regulation with product information sheet
The clear listing of relevant contract and tariff data is intended to make it easier for customers and interested parties to compare tariffs with one another. At the same time, it is intended to discourage vendors from hiding unpleasant tariff details – for example the data auto- mation criticized by many customers – in the small print.
The new system will enter into force on 1 June 2017 for new customers. As of December 2017, the vendors will also have to provide information on the remaining term of the contract and the termination periods.
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