This applies to booked roaming options as of June 15, 2017

Roaming options from June 15 – The abolition of roaming charges as of June 15, 2017 is approaching ever closer. But how is the new regulation for mobile customers, which have partly long-term EU roaming options booked? Mobile phone talk has asked the network operators.

Telecom options for existing customers
Vodafone options for existing customers
O2 Roaming options for existing customers

Regulated EU tariff from 15 June

As of 15 June 2017, the EU-regulated roaming tariff for mobile telephony customers will enter into force. For new customers, the regulated EU tariff automatically applies without roaming charges in the EU overseas, which in the o2 free tariffs, for example, means the omission of the foreign country.

However, in the case of existing customers, the change to the EU roaming tariff is not always automatic, since they have partly rooted in their contracts or postponed roaming options. This means that special roaming conditions can also apply to non-EU countries such as Switzerland, Turkey, the USA or Canada. An automatic changeover could therefore lead to higher costs in individual cases.

 

Network operators offer customer conversion

However, in many cases it is worthwhile to switch to the new regulated EU tariff, since no additional monthly charge is required and no roaming is required in non-EU countries. We have summarized the possibilities that network operators offer their existing customers with a booked roaming option:

Telekom customers:
“Customers who have booked the option All Inclusive or EU-Flat retain this. These options include Switzerland as a non-EU country and thus offer added value after June 15. However, they can at any time change to the EU-regulated option “Worldwide”, according to Deutsche Telekom spokesman Dirk Wende.

O2 / BASE Inventory customers:
We received the following information from O2 Press Officer Jörg Borm: “Contractors from o2 and BASE are given the opportunity to choose between their current tariff model (separate conditions for domestic and foreign countries) and a regulated tariff which corresponds to the respective domestic tariff of the customer The 15.06. Of the EU Regulation. This individual decision of the customer depends on whether roaming options, such as the “1GB EU-Flat”, which have so far been included in some tariffs, will continue to exist or be omitted “. The only advantage is that Switzerland is included in the current EU roaming flat.

Vodafone customers:
Vodafone Customers who travel within the EU from June 15, 2017 will not be charged for the booked packages Easy Travel Day / Week or ReisePaket Plus. When staying in Turkey, Switzerland, USA or Canada, however, the options continue to work. For existing customers who booked an Easy Travel Flat with a term of 12 months at a price of € 4.99, this option will remain. Here Vodafone spokesman Höpken refers to the additional validity in the countries Turkey, USA, Switzerland and Canada. Customers can terminate the option at the end of the term or make a tariff change to the current RED rates, which already include EU roaming.

Conclusion: EU tariff is not always an advantage

The three network operators do not automatically convert their existing customers with booked roaming options into the new EU tariff. This is understandable, since the existing options also include non-EU countries and can result in higher costs. Contractors should, in any case, examine their adjusted roaming option and, if necessary, switch to the new EU tariff as from 15 June.

 

Carey

Carey

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