Fujitsu will transform Specsavers’ entire technology equipment, one of Britain’s leading optical retailers. The £ 17.6 million contract will involve all 1,179 Specsavers outlets in Europe, and will aim to improve customer buying experience and, at the same time, the workplace for employees.
The project will allow Specsavers to provide excellent purchasing experience with the ability to make best use of customer data, enabling employees to be more knowledgeable and prepared for customer habits, thereby improving service quality by tracking Orders and various requests. All this facilitates access to Specsavers stores, speeding up the sale of new services, reducing delivery costs. Specsavers partners will thus focus on customer service through the implementation of end-to-end intelligence services provided by Fujitsu.
As security and data protection issues are increasingly important in managing all businesses, the new service will include measures that increase security for both employees and Specsavers customers.
“Fujitsu is the partner we are targeting for our international expansion,” said Phil Pavitt, Specsavers Global CIO. “Our business is far more than selling glasses, it is about making our lives better. For this reason, we strive to ensure the highest level of service for our customers and we are very proud to partner with a company that shares the Put the client and his needs at the center of his strategy. ”
“We are very proud of our partnership with Specsavers both for the size of the project and for the impact it will have on our customers and our employees,” said Rupal Karia, Managing Director, Retail and Hospitality for the UK and Ireland Of Fujitsu. “We will provide our services, technology and experience to support Specsavers in the digitalization path, making it more dynamic, safeguarding security.”